Managing Conflict in Relationships​

Healthcare Practice Management and Administration Course
CPD Accredited – 7 Ethics Points!
Join FDM Legal and learn the tools to manage your practice


Medical Practice Management

  • Introduction & Basic Reception Skills and Duties
  • Confidentiality, Patient Records & Informed Consent
  • HR (Human Resources)
  • Billing and Payment Policies
  • The General Ethics of Practice and the Doctor-Patient Relationship
  • Medical Aid Schemes, Dealing with Medical Aids & Prescribed Minimum Benefits
  • Coding, Patient Queries and Follow-Ups
  • Month End Procedures

Medical Debt Recovery

  • Designing a Credit Policy
  • Implementing Procedures to Avoid Bad Debt
  • Ways to Improve the Effectiveness of Collection Activities
  • Negotiating Skills and Handling Objections
  • Planning Payment Arrangements and Drafting Necessary Documentation
  • Debtor’s Legal Defences and Legislation Affecting Debt Collection
  • The Litigation Process for Debt Recovery



Cost: R 2050.00 per person including morning tea and lunch

Duration: 1 day – 8:30 to 17:30

Location: Busamed Modderfontein Private Hospital, Cransley Crescent, Long Lake, Sandton

Date: Wednesday 15th November 2017

This training course is open to both medical/healthcare practitioners and practice managers

All attendees receive a certificate of completion of the course, including CPD point application where applicable

The Healthcare Practice Management and Administration Certificate is run and presented by Roxann van Rugge

“Roxann van Rugge is a BA LLB graduate from Rhodes University, professional trainer and Legal Advisor in the healthcare industry.” – 082 649 7024

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Marinda Reynecke

Marinda Reynecke

Counselling Psychologist

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